Service
Personal attention, knowledgeable teams and customer care that makes the visit feel different.
BRAND CATEGORIES · RETAIL
Discover the retailers giving people a reason to step away from the screen, visit the store and enjoy shopping as an experience.
WHY THE STORE EXPERIENCE MATTERS
Shopping online is faster and easier than ever, which means physical stores have to offer something a screen cannot. The retailers that stand out are creating places people want to visit — through exceptional service, beautiful spaces, personal attention, hospitality, demonstrations, events, exclusives and moments that make a shopping trip memorable.
Big Brand Report celebrates the retailers turning a visit to the shops into something more: an experience worth leaving the house for.
RETAIL EXPERIENCES
From luxury boutiques and department stores to independents, flagships and destination stores, we look at what makes the best retailers different — and what consumers can experience when they walk through the door.
Personal attention, knowledgeable teams and customer care that makes the visit feel different.
Stores with design, hospitality and an environment people enjoy spending time in.
Events, tastings, demonstrations, launches, exclusives and unexpected touches that cannot be replicated online.
BIG BRAND REPORT DROPS
Selected featured retailers will take part in surprise Big Brand Report Drops, giving readers the chance to discover vouchers and rewards during special in-store experiences.
The retailer and date may be announced in advance, but the way to find the Drop will be revealed on the day. It could appear somewhere completely unexpected — between clothes on a rail, beneath a drink, at the bottom of a cone of nibbles or as part of a special store experience.
Even when you do not find the winning voucher, the fun is taking part and discovering a retailer in a completely different way.
Subscribe For Big Brand Report DropsDON’T MISS A DROP
Subscribe for retailer drops, new store experiences, selected offers and in-store opportunities. The retailer may be announced in advance — how to find the drop is revealed on the day.
One tap to join — send the message and you're on the list. Leave any time by replying STOP. Messages are sent via WhatsApp.